Privacy Policy

1. Who we are

FrenXa is the data controller for personal information processed through the FrenXa apps and websites. Privacy requests: privacy@frenxa.com. General support: support@frenxa.com.

2. Information we collect

Depending on how you use FrenXa, we may process:

• Account data: display name, username, profile photo, phone number (used for OTP sign-in via Firebase Authentication), optional email, date of birth where collected for age gating
• Profile and social graph: bio, friends/followers, blocks, relationship or family-group metadata you create in product
• User content: posts, reels, stories/status, comments, reactions and media you upload
• Messages: text and media you send in chats (including voice notes), plus delivery and read metadata
• Calls: call metadata such as participants, timestamps and duration. FrenXa does not provide a product feature to store call audio or video recordings
• Location: precise location when you enable Live Map or Nearby Friends features and grant device permission
• Business profile data you create for local discovery
• Device and diagnostics: app version, device and OS info, crash and performance signals, Firebase Cloud Messaging (FCM) push tokens
• Purchase activity: coin or subscription events needed to unlock premium features. Payment card details are handled by Apple or Google — FrenXa does not store full payment card numbers
• Support communications: information you send to our support or privacy addresses

3. How we collect information

• Directly from you — when you register, update a profile, post content, message, call, create a business profile, or contact support
• Automatically — through the app and web client (device, diagnostics, approximate usage signals, cookies and local storage on web)
• From service providers — authentication, hosting, maps, calling, analytics, ads and moderation tooling that process data on our behalf

4. Why we use information

• Provide core product features (authentication, feed, reels, chat, calls, map, businesses)
• Keep accounts secure and prevent abuse, spam and fraud
• Moderate content and enforce our Community Guidelines and Terms
• Send transactional and optional notifications you enable
• Process optional purchases and maintain wallet or coin balances
• Diagnose crashes, improve reliability and understand feature usage (including Firebase Analytics where enabled)
• Show ads in supported surfaces (for example AdMob in reels contexts) subject to platform and consent settings
• Respond to support, privacy and deletion requests
• Comply with legal obligations when required

5. How information is stored

Primary application data is stored using Google Firebase and Google Cloud services (including Authentication, Firestore, Cloud Storage, Cloud Functions and Cloud Messaging). Media you upload is stored in cloud object storage associated with the FrenXa Firebase projects. Mobile clients may also cache content locally (for example offline-first caches) to improve performance.

6. How information is protected

• Access to backend data is gated by authentication and Firestore/Storage security rules, with server-side Cloud Functions for sensitive operations
• Traffic to our services uses HTTPS/TLS
• Firebase and Google Cloud provide encryption at rest for managed storage services
• Firebase App Check is used to help reduce unauthorised API abuse
• One-to-one chats use end-to-end encryption between participants
• Optional device biometrics may be used locally to unlock the app where you enable them
• No security practice is perfect — please use a trusted device and protect access to your phone number and accounts

7. When we share information

We do not sell personal information. We may share information in these situations:

• With other users — according to your privacy settings and the nature of the feature (profile fields, post/reel/story visibility, map presence when sharing is on, business listings)
• With processors that help run FrenXa: Google Firebase and Google Cloud; Agora for realtime voice and video connectivity; Google Maps for map rendering and geocoding; Google AdMob for advertising; Google Perspective API where used for automated text moderation signals
• With the Apple App Store and Google Play for purchase validation
• If required by law, legal process, or to protect rights, safety and integrity
• In connection with a corporate transaction (for example a merger or acquisition), subject to applicable law

8. Cookies and similar technologies (web)

The web app and marketing site may use cookies, local storage and similar technologies for session continuity, preferences, security and analytics. See the Cookie Policy for categories and controls.

9. Retention

We retain personal information while your account is active and for a limited period afterward as needed for security, backups, dispute resolution and legal compliance. When you delete content or your account, we begin removal from active systems; residual copies may remain briefly in backups before they rotate out. Anonymised or aggregated records may be retained longer.

10. Your rights and choices

• Update your profile and many privacy settings in the app
• Turn location sharing off and revoke OS location permission
• Delete individual content you control (messages, posts, reels, stories)
• Block or report other users
• Manage notification preferences in Settings
• Request account and personal data deletion via the in-app flow or /data-deletion
• Contact privacy@frenxa.com to exercise access or correction requests where applicable law provides those rights

11. Children

FrenXa is not directed to children under 13 (or the higher minimum digital consent age in your region). We do not knowingly collect personal information from children. If you believe a child has created an account, contact us so we can take appropriate action.

12. International processing

FrenXa uses cloud infrastructure that may process data in regions supported by Google Cloud and Firebase. If you use FrenXa from another country, your information may be processed outside your home country subject to the safeguards those platforms provide and applicable law.

13. Changes

We may update this Privacy Policy as the product or legal requirements change. We will revise the “Last updated” date on this page. Material changes may also be communicated in-app or by other reasonable means.

14. Contact

Privacy questions and requests: privacy@frenxa.com. General support: support@frenxa.com.