Account & data deletion

What “delete my account” means

Deleting your FrenXa account asks us to remove your account identity and the personal data tied to it from active systems. That is different from:

• Deleting a single post, reel, story or message (content-level delete)
• Moving content to Trash (soft delete with a restore window for some content types)
• Deactivating your account (temporary hide or pause without a permanent wipe)
• Turning off location sharing or notifications (privacy controls, not account removal)

Before you delete — checklist

Take a few minutes to avoid losing something you still need:

• Save any photos, videos or files you want to keep — FrenXa cannot restore them after deletion completes
• Note any business profile details or contacts you may need offline
• Cancel or manage App Store / Google Play subscriptions separately if you have an active paid plan
• Understand that coin balances and purchase history are handled under store rules and generally cannot be transferred or refunded solely because you delete the account
• If you share devices, sign out of FrenXa on other phones or browsers after you start deletion
• If the issue is privacy or unwanted contact, try blocking, reporting or deactivating first

Alternatives to permanent deletion

Many people only need a quieter account or less visibility:

• Deactivate Account — temporarily hide your presence without wiping everything (Profile → Settings → Account Actions → Deactivate Account)
• Privacy & location controls — turn off Live Map and Nearby sharing, tighten who can find or message you
• Notification controls — reduce alerts without leaving FrenXa
• Block / report — stop unwanted interactions without deleting your own account
• Delete specific content — remove posts, reels, stories or chats you no longer want public

Method 1 — Delete in the FrenXa app (recommended)

This is the fastest path because you are already signed in, so we do not need extra verification steps.

• Open FrenXa and sign in with the account you want to delete.
• Go to Profile → Settings and open Account Actions.
• Choose Delete Account. Read the on-screen warning listing what you will lose.
• Confirm with “Delete permanently” on the final warning dialog.
• You are signed out and deletion processing begins for that account.

Method 2 — Email request (if you cannot open the app)

Use this path when you lost access to your device, cannot sign in with your email or linked Google / Apple account, or the in-app flow is unavailable. Email privacy@frenxa.com or support@frenxa.com.

• Use the subject: Account Deletion Request – [your username]
• Include your FrenXa username and the email address tied to your account
• If you added a phone number for MFA or profile contact, include it to help verification
• Provide a reachable contact email so we can verify ownership
• Do not send passwords, MFA codes or full payment card numbers
• We may ask follow-up questions to confirm you control the account before deleting it

What is deleted

When account deletion completes, FrenXa removes or anonymises the following from active systems:

• Profile identity — name, username/handle, bio, profile photo and account settings
• Authentication material tied to the account (email / Google / Apple sign-in and optional MFA factors)
• Social graph — friends and follower relationships associated with your account
• User content you created — posts, reels, stories/status and related media you uploaded
• Messaging — your membership ends; messages you sent are anonymized so other participants keep their conversation history (their devices may still retain local copies)
• Call history metadata tied to your account where stored in product systems
• Business profiles you own and related business listing data
• Location-sharing state, map presence and push notification tokens (FCM) for your devices
• Spendable coin balance (closed). Internal purchase/ledger records may be retained in anonymized or audit form for fraud prevention and store reconciliation
• Local app caches on devices where you signed in

Deletion at a glance

What may remain for a limited time (or outside FrenXa)

• Security, abuse-prevention or audit logs may be retained briefly for safety and fraud prevention, then removed or kept only in anonymised form
• Infrastructure backups may retain residual copies until normal backup rotation finishes
• Messages or media already downloaded, forwarded or screenshotted by other people are outside FrenXa’s control
• Apple App Store and Google Play keep their own purchase and subscription records under their policies
• If we receive a valid legal request, we may retain specific records as required by law

What other users may notice

• Your profile stops appearing as an active FrenXa account
• You disappear from nearby and map discovery once sharing and account data are cleared
• Conversations with you may show as unavailable or missing your side of the history
• Content you previously shared may disappear from feeds after deletion processing
• People you blocked or reported are not notified that you deleted your account

Expected timeline

Exact timing can vary with network conditions and verification steps. Based on the in-app deletion experience and our support process:

• In-app deletion — after you confirm (and recent login if required), the server begins authoritative cleanup immediately and signs you out when finished; deletion cannot be cancelled once confirmed
• Most active product data is removed during that request; residual copies in infrastructure backups may take up to about 24 hours to age out
• Email requests — we aim to verify and process within 7 business days after we can confirm account ownership
• Backup residual copies — may take additional time to fully age out of backup systems

Trash vs account deletion

FrenXa includes a Trash flow for some content, so moving an item to Trash is not the same as closing your account.

• Trash — item-level soft delete with a restore window for supported content types
• Account deletion — closes the whole account and removes personal account data from active systems

How we verify email deletion requests

To protect users from malicious deletion requests, support may ask you to confirm details only the account holder would know, such as:

• The email address used for sign-in (and optional phone number if you added one for MFA or profile)
• Approximate account creation details or recent device activity you remember
• A reply from the contact email you listed on your request

After deletion — creating a new account

• You may be able to register again later with email, Google or Apple, subject to product and abuse-prevention rules
• A new account starts empty — old friends, chats, coins and content do not carry over
• Usernames from deleted accounts may not become immediately reusable

Deletion questions