Frequently asked questions
Short answers to common questions about FrenXa accounts, features, privacy, purchases and support.
All questions
What is FrenXa?
FrenXa is a social platform for nearby discovery, real-time chat and calls, reels, posts, stories and local business profiles — available on Android, iOS and the web.
How do I create an account?
Download the app or open app.frenxa.com, then sign in with phone OTP verification and complete your profile.
Does FrenXa require my location?
No. Location is optional and used for Live Map and Nearby Friends when you enable sharing and grant OS permission. You can turn it off at any time.
Can I use FrenXa on the web and mobile together?
Yes. The same FrenXa account works across web and mobile clients.
How do voice and video calls work?
Calls use real-time communication infrastructure (Agora). FrenXa keeps call metadata such as participants and duration; the product does not offer call recording storage as a feature.
Does FrenXa sell my data?
No. FrenXa does not sell personal information. Limited sharing with infrastructure providers is described on the Privacy Policy and Data Safety pages.
How do I delete my account?
Use Profile → Settings → Account Actions → Delete Account in the app, or submit a request from the Data Deletion page or by emailing support@frenxa.com.
How do purchases and coins work?
Optional premium features and coins are billed through Apple or Google on mobile. FrenXa does not collect full payment card numbers. Refunds follow store policies and applicable law.
How do I report abuse?
Use the in-app report and block tools where available, and contact support@frenxa.com for follow-up. If you are in immediate danger, contact local emergency services first.
Is FrenXa free?
Yes. FrenXa is free to download and use for core social features. Optional coins and premium features may be available as in-app purchases.
Which permissions does FrenXa need?
Every device permission is optional and requested only when you use the related feature — location for the map, camera and microphone for media and calls, photos for uploads, and notifications for alerts. See the Permissions page for the full breakdown.
Where can I get more help?
Visit the Support page or email support@frenxa.com. Privacy questions can go to privacy@frenxa.com.
Related pages
Start connecting on FrenXa
Open the web app in your browser, or install FrenXa on Android and iOS. One account keeps your profile, chats and content in sync.