How can we help?
Pick a topic below, browse the full FAQ, or contact the team directly. Support is handled by email.
Guided topics with deep links
Getting started
- Install from Google Play, the App Store, or open the web app
- Sign in with email, Google or Apple and claim your @handle
- Complete profile, home area and permission choices
Nearby & map
- Nearby Friends and discovery radius settings
- Business directory and map pins
- Instant and scheduled meetings
Chat, calls & Flex
- Rich media, live location and group chats
- Voice and video calls including groups
- Status updates and photo streaks
Circle & relationships
- Discover people and manage friend requests
- Public relationships and family groups
- Partner location sharing controls
Privacy & location
- Friends / Everyone / None visibility
- Revoking OS permissions at any time
- 1:1 text encryption scope (honest explanation)
Safety & reporting
- Block, mute, restrict and report tools
- What happens after you report
- Meeting people nearby safely
Business profiles
- Create and manage a listing in the app
- Business chat inbox for owners
- Verification and promoted listings
Purchases & Premium
- FrenXa Premium benefits overview
- Coins, referrals and daily rewards
- Billing through Apple or Google
Your data
- Privacy Policy and Data Safety summaries
- Trash and recoverable deletes
- Account and data deletion requests
Quick answers
The questions we get most often. The FAQ page has the full list.
What is FrenXa?
FrenXa is a location-aware social platform for finding people and businesses nearby, real-time chat and voice/video calls, reels, posts, status updates, map-based meetings and local business profiles — on Android, iOS and the web at app.frenxa.com.
How is FrenXa different from other social apps?
FrenXa combines an interactive map for nearby discovery with full messaging, calling, short video, posts and business profiles in one product. Map and calls are ad-free. You control location sharing with granular visibility settings rather than broadcasting by default.
How do I find nearby friends on FrenXa?
Opt in to nearby discovery in Settings, grant location permission when prompted, and open the Map or Nearby Friends sheet. You will see friends who also choose to share their location, with distance context and quick actions to message or call.
Can I find people nearby who are not already my friends?
Yes. Circle → Discover lets you browse people with filters and distance. Nearby Discovery on the map surfaces people and businesses around you when sharing is enabled. Friend requests require mutual acceptance.
How do I find nearby businesses and places?
Open the map to see business pins nearby, browse the Business Directory by category, or use Places search and autocomplete to explore an area. Each business profile includes hours, photos, reviews and a message button.
How do meetings work on FrenXa?
Create an instant or scheduled meeting from the Meetings dashboard or map. Drop a pin for the location, invite friends or a group, track RSVPs inside the app, and open directions when it is time to go. Meeting reminders arrive as notifications.
How do I create an account?
Download the app or open app.frenxa.com, sign in with email, Google or Apple, claim an @handle, complete your profile and consent flows, and choose which permissions to grant. Phone is optional — use it later for profile contact info or two-factor authentication, not as your primary signup method.
Does FrenXa require my location?
Signup asks for a general home area to power Map, Nearby and local Business discovery — that is not your live GPS. Real-time location sharing is optional and only works when you turn it on and grant OS permission.
Still need a human?
Email is the fastest route. Include your username, the device or browser you use, and a short description of what happened.
- General and technical support: support@frenxa.com
- Privacy, access and deletion requests: privacy@frenxa.com
- Safety and abuse follow-ups: support@frenxa.com
Emergencies
If you or someone else is in immediate danger, contact local emergency services first. FrenXa support cannot provide emergency response.